We start by making sure we are the right fit for the job. We begin this process with a short phone consultation to make sure we offer the service you are looking for. This phone call is followed up by an in-person walkthrough of the project. After listening to your needs and determining a design that best fits your goal we will be able to provide you with a detailed, black and white, line item cost estimate and will be happy to answer any questions.

Expect strong communication between the homeowner and Legacy leading into the project. After our initial consult, there are always minor changes in design or scope, shuffling in scheduling based on budget, life events, or other projects of yours. We are here to work with you on these adjustments while you are planning and budgeting for your concrete. When we schedule your days for production, they are set in stone. Barring inclement weather or unforeseen delays, we will be there. We never put your job on the back burner because something bigger or better came up. Need to reschedule? We ask that you let us know 1 week in advance. This gives us time to shuffle around our projects and usually find another homeowner eager to take an earlier slot.

We walk through our expectation sheet with you to confirm small (and not so small details) i.e. placement and access points for all equipment and materials, notes about protected landscaping and utility lines, and any final updates. We will arrive at the pre-discussed time, not when we feel like it, and collect the deposit. Then we get to work. Feel free to keep us company or go on with your day. We know you're busy and have obligations of your own, so you are not required to be there while we work. But, we know clients often want to see the process firsthand. We are respectful and tolerant of the homeowner's desire and right to "trust but verify." Here we can even explain exactly what we are doing step by step so you have the utmost confidence in the work we do for you.

We will never disappear -never to be heard from again- after the project is completed. We have heard horror stories about other companies leaving property's a complete disaster and then the owner never being able to get in touch with the company again. We pride ourselves in our customer service and making sure that you are happy with a job well done. We follow up with you about any irregularities, concerns, or questions that you may have.